Contact & support
A real point of contact for your account, billing and privacy.
Effective 12 October 2026Hello. We’re here.
For product questions, account help, credit purchases, refunds, account closure or a complaint, email hello@positionloop.com.
Include your account email, the issue and, for billing requests, the payment date and receipt or transaction reference. Never send your password, full card number or security code.
Get to the right request.
- Account or technical support
- Request a 14-day refund
- Close an account
- Privacy, data access or deletion
- Withdraw from a contract
These email links open your email application. Your request is sent only when you send the email. We aim to reply within two business days; a refund or withdrawal request is assessed using the time you contacted us.
Business details.
PositionLoop is operated by 24 HOUR POSITIONING PTY LTD.
Business region: NSW 2067, Australia.
Contact: hello@positionloop.com.
If a complaint is unresolved, reply to the same conversation with “Complaint review” in the subject. We will review the issue and explain the outcome. This does not restrict your right to contact a regulator, payment provider or court.