14-day refund policy

Fourteen days. A full refund.

If PositionLoop is not right for you, request a refund within 14 calendar days of a query credit pack purchase. This covers each separate purchase, including later top-ups. We refund the full amount of the eligible payment, including tax collected on it. No reason is required; reasonable use of the service does not reduce your refund.

This is our voluntary refund promise, in addition to any mandatory consumer rights. Free trials have no charge to refund. Credit pack purchases are not currently open.

How to request it.

Email hello@positionloop.com with your account email and the payment date or receipt reference. A clear statement that you want a refund is enough. The date you send the request determines whether it falls within the 14-day window; you do not need to wait for our reply.

Do not send card details or passwords. We may ask for limited information to identify the payment and verify that you are authorised to request its refund.

What happens next.

We aim to acknowledge your request within two business days and issue an eligible refund within five business days. Where a legal withdrawal right applies, reimbursement is made within the required legal period, normally no later than 14 calendar days after your notice.

Refunds go to the original payment method, in the original transaction currency. We do not deduct our processing fees. Your bank or payment provider controls when the funds appear and may apply its own currency conversion; we cannot guarantee its posting time.

A refund reverses the unused credits supplied by that purchase. It does not remove credits from a different, unrefunded purchase. We will confirm the credit adjustment with you. Existing ranking records remain subject to the normal 90-day retention policy; a refund does not automatically close your account.

No renewal to cancel.

Credit packs are one-time purchases. There is no recurring charge to cancel and no fee for choosing not to buy again. You can request account closure separately; closing an account is not itself a refund request.

After the voluntary 14-day window, change-of-mind refunds are not automatic. Contact us about service faults, duplicate or unauthorised charges, or another purchase problem; applicable legal remedies still apply.

Your rights remain yours.

Nothing here excludes Australian Consumer Law guarantees or any applicable EU, UK or other mandatory consumer rights. Remedies for a faulty or misdescribed service are not limited to 14 days. You may also exercise any available card-issuer or payment-provider dispute rights. This policy does not shorten their deadlines.

For an EU or UK statutory withdrawal, see withdrawal information and the optional form. We do not treat logging in or starting to use the service as an automatic waiver of those rights.